Spa Management Course Curriculum
Elmcrest College is the first school in Canada to offer spa management programs for all levels from front desk customer service skills to management. Elmcrest College, through its association with the Elmwood Spa and local & international involvement with the spa & wellness industry, understands what it takes to be successful in the spa management, operations and customer service field and incorporates this understanding throughout all training programs. The curriculum provides knowledge of the spa industry, job-ready experience and a variety of management skills needed for this rapidly growing and demanding job market.
Each weekday program is available full-time from 8:00 a.m. to 4:30 p.m.
Graduates of the three Spa Management programs may find work in the following settings:
- day, resort or destination spas
- cruise ships
- private business
- medical spas
All three programs include students having the opportunity to spend half a day experiencing spa services at a premier spa in downtown Toronto. This exposure provides valuable insight into the client perspective and an understanding of the intricate operations that make spa experiences happen seamlessly. Spa services are booked through the College.
Spa Manager/Director Diploma Program
The Spa Manager/Director Program covers the entire scope of the spa management curriculum. It provides the skills necessary to meet the daily and long-term challenges of management within today’s spa environment. Participants will learn how to take a strategic role and provide long-term vision and drive. Students learn how to create and communicate the company’s vision while motivating staff to carry it out.
Topics in this program include:
- Policy and procedure development
- Strategic decision making
- Compensation strategies
- Staff organization and re-structuring
- Financial analysis and budgeting
- Marketing, advertising and promotion
- Management of service providers and support staff
- Human resource and Communication skills
- Software and organizational skills
- Overview of “What is massage therapy and esthetics?”
- Overview of food service
- Sales techniques – how to improve client retention and increase sales
- Group services and the additional activity around different types of groups
- Health and hygiene requirements
- Ethics of communication
- Booking transactions and related activity
- History of the spa industry
- Hands-on experience – students are required to job-shadow different positions at The Elmwood Spa.
For more information contact Admissions or book a campus tour.
Spa Leadership Certificate Program
The Spa Leadership program develops the skills required to manage day-to-day spa operations. This training provides a student with the ability to meet daily challenges in a manner that reinforces the mission, vision and values of the organization.
Courses in this program include:
- Management of service providers and support staff
- Financial analysis and budgeting
- Marketing, advertising and promotion
- Human Resource skills & Communication skills
- Software and organizational skills
- Overview of “What is massage therapy and esthetics?”
- Overview of food service
- Sales techniques – how to improve client retention and increase sales
- Group services and the additional activity around different types of groups
- Health and hygiene requirements
- Ethics of communication
- Booking transactions and related activity
- History of the spa industry
Hands-on experience – students are required to job-shadow different positions at a variety of Toronto-area spas.
For more information contact Admissions or book a campus tour.
Spa Customer Service Professional Diploma Program
As a client’s first and last contact is usually with a Customer Service Professional, it is critical that this individual has the skills necessary to interact with the client in a way that reinforces the unique experience offered by the individual spa.
Courses in this program include:
- Communication, software and organizational skills
- Overview of “What is massage therapy and esthetics?”
- Overview of food service
- Sales techniques – how to improve client retention and increase sales
- Group services and the additional activity around different types of groups
- Health and hygiene requirements
- Ethics of communication
- Booking transactions and related activity
- History of the spa industry
- Hands-on experience – students are required to job-shadow different positions at The Elmwood Spa.
For more information contact Admissions or book a campus tour.
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